Artificial Intelligence (AI) Ethics Policy
Effective Date: July 3, 2026
This translation is provided for convenience only. In case of discrepancies between this translation and the original Korean, the original Korean prevails.
This Artificial Intelligence (AI) Ethics Policy (hereinafter referred to as the “Policy”) aims to define the ethical principles and criteria for the responsible use of AI that Software Creation Studio must adhere to in the development and operation of AI-based solutions it provides (PolyBot, PolyGlot, and all future AI services, hereinafter referred to as the “AI Services”). Software Creation Studio believes that AI technology should contribute to digital transformation and enhance business efficiency while being used safely and reliably. Consequently, Software Creation Studio provides responsible AI Services by making transparency, accountability, fairness, personal information protection, security, and human-centered operation its core values.
Article 1 (Principles of Responsible AI Use)
Software Creation Studio adheres to the following principles in the development and operation of its AI technology.
1. Transparency (Transparency)
Software Creation Studio transparently informs, to the extent possible, the purpose of use and the mode of operation of its AI systems.
When a Client provides an AI-based service to end users, Software Creation Studio supports the technical environment and operational mode that allows users to understand the use of AI.
2. Accountability (Accountability)
Software Creation Studio continuously manages risk factors that may arise during the design, development, and operation of AI Services, and applies technical and organizational safeguards for responsible AI use.
The results provided by the AI Services are for work assistance and reference purposes, and the final decisions and business judgments of the Client based on these results are the responsibility of the Client.
3. Safety (Safety)
Software Creation Studio implements technical and organizational measures for security management, access control, data protection, and service stability to ensure that AI Services can be operated stably.
4. Privacy & Data Protection (Privacy & Data Protection)
Software Creation Studio complies with applicable laws and security standards to protect personal information and client data in the operation of AI Services.
Software Creation Studio respects clients' rights over their data and does not use it for supplementary learning, weight adjustment, or general model improvement without the Client's consent.
Article 2 (Principles of Human-Centered AI Operation and Oversight)
Software Creation Studio follows the principle that AI should not replace human judgment but should be used as a tool to enhance work efficiency and assist in decision-making.
The results provided by the AI Services should be used as reference information, and appropriate human review and judgment should be involved in significant decision-making processes.
When the Client makes important decisions based on AI results in legal, financial, medical, human resources, or other matters, a separate review procedure must be established.
Software Creation Studio supports the technical environment that allows the Client to connect, as needed, for human consultation or review procedures.
Article 3 (Principles of Fairness and Bias Management)
Software Creation Studio strives to ensure that the AI Services do not produce unjust discrimination or inequitable results concerning any individual, group, or specific client.
Software Creation Studio continuously reviews data quality and result adequacy in the operation of AI Services.
Software Creation Studio engages in technical and organizational activities aimed at minimizing biases that may arise in the AI model or during data processing. Specifically, Software Creation Studio conducts the following bias management activities.
- Software Creation Studio regularly checks, at least once a year, the risk of bias in the AI Services and implements necessary improvement measures based on the results of this check.
- The scope of bias verification includes assessing the quality of results produced by the AI Services, analyzing data biases, and reviewing user feedback.
- At the request of a Client, Software Creation Studio shares, to a reasonable extent, the results of the bias assessment of the AI Services applicable to that Client.
Regarding bias factors that may arise due to data or operational environments provided by the Client, Software Creation Studio examines improvement measures in cooperation with the Client.
Article 4 (Principles of Data Protection and Security for AI)
Software Creation Studio considers the protection of Client data a fundamental principle in the operation of AI Services.
The data provided by the Client to the AI Services is processed securely within the limits of the purpose of service provision.
Software Creation Studio does not use client data for supplementary learning of the AI model, weight adjustment, or service improvement for other clients without the Client's consent.
Software Creation Studio applies technical and organizational safeguards in compliance with applicable laws and security standards to protect personal and sensitive information in the operation of AI Services.
Conversation data and context information from the PolyBot service are managed securely in a Client-specific environment and protected to prevent mixing with data from other clients.
Article 5 (Transparency of AI Use and User Rights)
Software Creation Studio strives to enable users of the AI Services to understand the use of AI technology and respond appropriately.
When the Client applies AI Services such as PolyBot to services intended for end users, Software Creation Studio assists in clearly indicating that it is an AI-based service.
Software Creation Studio helps configure the Client's operational environment so that users of AI-based consultation or automation features can, if needed, access human consultation or alternative procedures.
Software Creation Studio places great importance on protecting user rights in the use of AI Services.
Article 6 (Management of AI-related risks and incident response)
Software Creation Studio strives to manage errors, security issues, and risk factors that may arise during the operation of AI Services.
1. Continuous monitoring
Software Creation Studio continuously monitors for errors, security vulnerabilities, or unexpected outcomes that may occur during the operation of AI Services and engages in improvement activities.
2. Cause analysis and measures
When an AI-related issue is identified, Software Creation Studio works to ensure service stability through cause analysis and necessary technical measures.
3. Incident notification and response procedure
In the event of a serious service failure, security breach, or significant malfunction of the AI system, Software Creation Studio responds according to the following procedure.
- (1) Initial notification: Software Creation Studio notifies the affected Clients in writing (including by email) of the facts within 24 hours of becoming aware of a serious incident. The notification includes an overview of the incident, the estimated extent of the impact, and initial response measures.
- (2) Post-incident analysis: Software Creation Studio strives to prepare a post-incident report within a reasonable time after resolving the incident and to provide it to the Client. The report includes the cause of the incident, the extent of the impact, response measures, and a recurrence prevention plan.
- (3) Legal notification in case of data breach: When a personal data breach is involved, Software Creation Studio notifies the competent supervisory authority within the legal timeframe (72 hours) in accordance with the Korean Personal Information Protection Act and Article 33 of the European GDPR, and also informs the affected individuals in accordance with applicable laws.
- (4) Cooperation with the Client: If necessary, Software Creation Studio cooperates with the Client to resolve the issue and minimize harm.
Article 7 (AI governance and compliance with global standards)
Software Creation Studio maintains a continuous management system for the responsible operation of AI.
Software Creation Studio continuously improves its operational criteria for AI Services by considering AI ethics principles and risk management criteria discussed at the international level. Software Creation Studio refers to the following international frameworks and standards.
- OECD Principles on AI (OECD Principles on AI, 2019)
- EU AI Act (Regulation (EU) 2024/1689)
- ISO/IEC 42001 (Artificial Intelligence Management System)
- UNESCO Recommendation on the Ethics of AI (Recommendation on the Ethics of AI, 2021)
Software Creation Studio accorde une place importante aux principes suivants dans le cadre de l'exploitation des Services d'IA.
1. Gestion fondée sur les risques (Risk-Based Approach)
Software Creation Studio applique un niveau de gestion approprié en tenant compte de la finalité, de l'étendue de l'impact et des facteurs de risque potentiels du système d'IA.
2. Transparence et explicabilité (Transparency & Explainability)
Software Creation Studio informe de la finalité d'utilisation et du mode d'exploitation des Services d'IA de manière à les rendre compréhensibles dans la mesure du possible.
3. Sécurité et fiabilité (Safety & Reliability)
Software Creation Studio mène des activités continues de vérification et d'amélioration en vue d'une exploitation stable et d'une amélioration de la qualité des Services d'IA.
4. Utilisation responsable de l'IA (Responsible AI Use)
Software Creation Studio s'efforce de faire en sorte que la technologie d'IA soit utilisée dans le respect des droits de l'homme et des valeurs sociales.
Article 8 (Dispositif de gouvernance de l'éthique de l'IA)
Aux fins de la mise en œuvre et de la supervision de la présente Politique, Software Creation Studio exploite le dispositif de gouvernance interne suivant.
1. Pilotage de la mise en œuvre de la Politique
La mise en œuvre de la présente Politique est pilotée par le délégué à la protection des données (DPO). Le délégué à la protection des données vérifie régulièrement le respect de la Politique d'éthique de l'IA et met en œuvre, au besoin, les mesures d'amélioration.
2. Conseil externe
En cas de survenance d'une question importante relative à l'éthique de l'IA ou de nécessité d'améliorer la Politique, Software Creation Studio peut solliciter l'avis d'experts juridiques, techniques et éthiques externes.
3. Examen périodique
La présente Politique est examinée régulièrement, au moins une fois par an, afin de tenir compte de l'évolution de la technologie d'IA, des modifications législatives et des tendances mondiales en matière d'éthique de l'IA, et est révisée au besoin.
4. Contact
Les demandes et observations relatives à la présente Politique peuvent être adressées aux coordonnées ci-dessous.
- Délégué à la protection des données : Peter Cho
- E-mail : governance@softwarecreation.studio
- Adresse : 100 Cheonggyecheon-ro, Jung-gu, Séoul, Signature Tower West, 9e étage
Article 9 (Relation avec les politiques connexes)
La présente Politique s'applique conjointement aux Conditions d'utilisation (Terms of Service), à la Politique de confidentialité (Privacy Policy), à la Politique relative aux cookies (Cookie Policy) et à la Politique d'exploitation des services d'intelligence artificielle (IA) de Software Creation Studio.
La présente Politique définit les principes éthiques et l'orientation d'exploitation relatifs à l'utilisation de la technologie d'IA ; les conditions d'utilisation du service, les critères de traitement des données, l'étendue de la responsabilité et les restrictions d'utilisation sont régis en priorité par les politiques connexes.
Les questions relatives à la protection des informations personnelles, aux conditions d'utilisation du service et au contrat sont régies respectivement par la Politique de confidentialité et les Conditions d'utilisation.
Article 10 (Modification de la Politique et notification)
En cas de modification de la présente Politique, Software Creation Studio annonce le motif, le contenu de la modification et la date d'entrée en vigueur, au moins 30 jours avant la date d'entrée en vigueur, sur le site web.
Les versions antérieures de la Politique sont conservées afin de pouvoir être consultées sur le site web.
Dispositions additionnelles
La présente Politique d'éthique de l'intelligence artificielle (IA) entre en vigueur le 3 juillet 2026.
Software Creation Studio soutient la transformation numérique et la croissance durable de ses clients grâce à une utilisation responsable de la technologie d'IA, et s'engage à œuvrer en continu pour fournir des Services d'IA dignes de confiance.